BNAméricas (Ed. Inglés) – Round Up: Despegar.com, Softland, NTT Data
Despegar.com, Latin America’s largest online travel agency, announced it selected customer relationship management (CRM) provider SugarCRM’s Professional Edition to serve its passenger and hotel network.
Despegar.com first chose SugarCRM Community Edition in 2011 and upgraded to Sugar Professional in the fourth quarter of 2012 "to take advantage of more sophisticated reporting capabilities for service metrics and customer analytics," according to a company release.
Despegar.com hotel contact centers, located in Argentina, Brazil and Colombia, have more than 300 agents.
The Argentine unit of Spanish ERP software provider Grupo Softland announced it has added manufacturers and vendors of household appliances, machinery and tools to its portfolio of clients.
The Brazilian subsidiary of Japanese IT services firm NTT Data has opened a process to select professionals for its trainees program, the company said in a release.
The jobs are for the units in São Paulo, Rio de Janeiro and Curitiba. In total, the company has 34 vacancies.
Candidates must be attending the last year of an IT-related course or have graduated at least one year ago.